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As you prepare to move out of the home, please be sure to follow these steps.
1. Complete the Notice to Vacate form 60-days in advance
Completing this form is the first step to moving out of your GTR Brokerage home. Generally, our leases require a 60-day advance notice or as otherwise defined in your lease. Please check your lease for your exact notice requirements. Once you complete the form, you’ll be contacted by one of our team members to schedule your Pre-Move Out Walkthrough.
2. Update your account with your new address
Security deposit refunds are sent by mail, so please be sure you’ve updated your account with your new address to avoid any delays in delivering the check to you. Update your account here.
3. Complete the Pre-Move Out Inspection
The Pre-Move Out Inspection is self completed inspection executed within 60 days of your written notice to vacate to help you prepare for moving out. Once completed we will contact you to discuss important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out.
The Pre-Move Out Inspection is very important and we require that you complete it. Learn more about the Pre-Move Out Inspection below.
4. Pay the Last Month’s Rent, Utilities, and Fees
Please make your rent payment as usual for the last month of your Lease Agreement.
Please remember, your security deposit is NOT your last month’s rent payment. Please pay all utilities and fees (early termination, administrative, etc. where applicable) prior to moving out.
5. Schedule the cancellation of your cable and internet service
Please be sure to cancel or transfer your internet and/or cable service when you move out of the home. Some internet and tv providers will not let a new resident set up service if your service is still active.
6. Leave the home no later than your move-out date
When you leave the home, place all miscellaneous keys (except the house key), amenity keys, key fobs, access cards, garage door remotes, and cleaning receipts on the kitchen counter. To help track.
Place your house key(s) in an envelope labeled to GTR Brokerage these can be mailed or dropped off to the following address:
UPS Store
3588 Hwy 138 SE Box 365
Stockbridge, GA 30281
PLEASE DO NOT LOCK THE KEYS IN THE HOME. If this happens, we’ll need to have a locksmith rekey the home and the cost will be added to your account.
7. Move-out Inspection
Once you’ve moved out of the home, one of our team members will inspect the home and begin preparing it for the next resident. During the inspection, we’ll compare the current condition of the home to it’s condition when you moved in and note any damage or items in disrepair. Once the inspection is complete, we’ll prepare your final statement.
8. Issue your Security Deposit Refund
Assuming you’ve left the home in good condition and followed the policies and procedures below, your security deposit refund will be mailed to you. Your account will be reconciled to include any credits, adjustments or charges and the security deposit refund or charge statement will be sent within 30 days of your move-out date or sooner, depending on the laws of your state. If you have any questions regarding your security deposit refund, please contact our Account Services department at customercare@gtrbrokerage.com.
Moving can be stressful and expensive! We want to reduce the stress and help you prepare your home for move-out. Returning the home to its pre-move in condition prevents deductions from your security deposit. If cleaning and repairs are needed or damages have occurred during your residency, GTR Brokerage only charges you for our cost to return the home to its pre-move in condition. The following instructions will help you avoid charges and maximize your refund.
Please be sure the entire home interior, including carpets, are professionally cleaned. If your home interior and carpets aren’t professionally cleaned, we’ll work with a vendor to clean it and those costs will be added to your account.
Cleaning fees start at $450 and can be higher depending on the size of the home and amount of work required. To avoid this potential charge, please provide receipts for all cleaning services.
Carpet Cleaning
Have the carpeting in your home professionally cleaned and leave a copy of the cleaning receipt on the kitchen counter. NOTE: Renting a machine or using a personal carpet cleaner does NOT meet our professionally cleaned requirement. If carpets are not professionally cleaned or if we need to replace the carpet due to stains, pet stains/odors, or other damage, we’ll work with a vendor to resolve those issues and those costs will be added to your account.
Walls
Walls need to be returned to their pre-move in condition. For removing dirt, smudges or fingerprints, we suggest using Zepp Wall Cleaner or Mr. Clean Magic Eraser products. We recommend filling all nail holes with DAP Fast and Final Lightweight Spackling.
Remove all Trash
All trash and unwanted personal items must be removed from the home prior to move-out. Any trash left behind, including any amounts left over after trash pickup because they exceeded the pick-up capacity by the service provider will be removed and any costs incurred will be added to your account.
We understand that accidents happen and can result in unintentional damage to the home. If there’s been any damage to the home, please correct the issue to avoid pass-through charges at move-out.
Please pay special attention to:
Re-painting
For walls, sometimes cleaning isn’t enough. If you are unable to successfully clean the wall and need to paint, please consult with a professional painter to match color and sheen. Please do not touch up walls with paint. If you need to paint, please paint the entire wall, corner to corner to avoid color and sheen mismatches. If walls aren’t returned to their pre-move in condition, or if your home needs to be completely repainted, we’ll work with a vendor to restore it to pre-move in condition. If your home needs to be completely repainted, you will be charged a pro-rated amount based upon the life expectancy of the paint and the length of your occupancy.
How do I provide Notice to Vacate?
Let us know that you’ll be leaving the home by completing our NOTICE TO VACATE FORM. Once you’ve submitted the form, our team will be notified. Please be sure to let us know 60 days in advance of your requested move-out date or as otherwise required by your lease to avoid late notice fees.
What is a Pre-Move Out Inspection?
The Pre-Move Out Inspection is self completed inspection executed within 60 days of your written notice to vacate to help you prepare for moving out. Once completed we will contact you to discuss important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out.
It’s almost time for me to move out and I haven’t had a Pre-Move Out Inspection.
If you are near the end of your lease and you have not had a Pre-Move Out Inspection, please email us customercare@gtrbrokerage.com.
Is there a cleaning fee?
There is a minimum $450 cleaning fee that will be assessed only if you do not provide receipts for professional carpet cleaning or if the home is not left in clean condition.
When will I receive my Security Deposit back?
Your Security Deposit refund will be mailed within 30 days of your move-out date. Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible.
Do I need to have the carpets professionally cleaned?
Yes. Please have the carpeting in your home professionally cleaned and leave a copy of the cleaning receipt on the counter. NOTE: Renting a machine or using a personal carpet cleaner does NOT meet our professionally cleaned requirement. If carpets are not professionally cleaned or if we need to replace the carpet due to stains, pet stains/odors, or other damage, we’ll work with a vendor to resolve those issues and those costs will be added to your account.
Please remember, your security deposit is NOT your last month’s rent payment. Please pay all utilities and fees (early termination, administrative, etc. where applicable) prior to moving out.